All Cebu Pacific and Cebgo domestic and international flights remain cancelled from May 16 to 31, 2020. This is in line with the implementation of Modified Enhanced Community Quarantine over Metro Manila.
Passengers are encouraged to manage their bookings online via the website before their scheduled travel dates. They may select any of the following options:
Free rebooking
Rebook to any other travel date within three months. Change (rebooking) fees and fare differences are waived.
Full Travel Fund
Place the full cost of the ticket in a Travel Fund valid for one year. Use the Travel Fund within one year—either book a flight up to one year ahead or pay for add-ons (e.g. baggage allowance, seat selection, etc.) If the Travel Fund is not used within one year, passengers can apply for a full refund.
Full refund
Processing of refunds will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles.
For flights booked through a travel agent, please coordinate with them to manage the booking.
On the other hand, passengers with booked flights from June 01 to September 30 who wish to change their travel plans have the following options:
Rebook
You can rebook to any other travel date within one year. Change (rebooking) fees waived, but fare difference may apply.
Travel Fund
Place the full cost of the ticket in a Travel Fund valid for one year. Decide and book travel within a year for flights as far as one year ahead.
Select any of these options and manage travel plans through the “Manage Booking” portal on the Cebu Pacific website. For more details, please read here.
This story is in partnership with Cebu Pacific Air. For more information, visit the website or follow them on Facebook, Twitter, and Instagram.