If you’re like me whose travel plans have been derailed because of the coronavirus, you’re probably wondering what will happen to the flight you paid for. It sucks that this happened since I’ve been planning my trip to Japan for many years, but I keep reminding myself that my health is more important and that Japan will always be there. I promise to be back.
Cebu Pacific announced today that it is canceling all its international flights. Here’s everything you need to know about it:
Why did Cebu Pacific cancel their flights?
The Philippine government recently implemented an Enhanced Community Quarantine over Luzon and similar directives across various provinces in the country. The airline is ensuring the safety of all passengers and operations teams, in compliance with the stricter quarantine measures, land travel restrictions, and regulations
When will Cebu Pacific’s flight cancelations take effect?
The travel ban will be from March 15 to April 14.
The airline will have its last day of operations tomorrow, March 18. It will operate the following flights:
Manila-Ho Chi Minh-Manila
Please check the flight status through Cebu Pacific’s Flight Status page on bit.ly/CEBflight-status.
Can I rebook my flight?
If your flight is canceled due to COVID-19, you can rebook it without having to pay the fare difference and change fee. Your rebooked flight is valid up to June 30, 2020.
However, if you are voluntarily canceling your flight (from April 15 to 30), the airline will only waive the change fee. Fare difference may apply. There is no limit on the travel validity, as long as the flight is available on the website.
Can I put my canceled flight in a travel fund?
Yes, regardless if you are voluntarily or involuntarily canceling your flight. You can put the full amount in a travel fund and the validity is extended from 90 to 180 days. The travel validity is up to 12 months. You can redeem it on the Cebu Pacific website if you are a GetGo member. If not, you can redeem it through the hotline at +632 87020 888. Ticket offices will reopen on April 15.
Can I refund my flight?
If your Cebu Pacific flight is canceled due to COVID-19, you can avail of a full refund. The refund will be made according to the mode of payment. If payment was made via debit or credit card, allow at least three or four billing cycles for the amount to be credited.
You cannot apply for a refund if you are voluntarily canceling your flight.
How to contact Cebu Pacific
All Cebu Pacific Ticket offices will be closed from March 19 to April 14, 2020. For any concerns, contact Cebu Pacific via bit.ly/CEBrequest. You may also contact the customer hotlines through bit.ly/