We’ve come to rely on tech so much, but I’m still scared of hacks and bugs for money-related issues like online banking and money transfers. My accounts have not been compromised yet, but there’s always a first for everything, right?
Lately, I’ve been using GCash for services like e-payments and taking care of my bills. So imagine my anxiety in case my account gets hacked. The platform has launched Customer Protect, a program that assures compensation for unauthorized financial transactions.
Transactions covered by Customer Protect include unauthorized point-of-sale merchant transactions using your GCash Mastercard, withdrawals, and online payments.
When successfully reported and disputed, fully-verified GCash users can receive compensation up to P100,000. Meanwhile, semi-verified users can get up to P10,000 and basic users can get up to P2,000.
To enjoy the complete benefits of Customer Protect, it’s important to fully verify your GCash account. To do so, you simply have to establish your identity through valid government IDs, a selfie, and other contact information.
You can easily report a dispute on GCash’s official customer care channels like its Help Center, hotline, or email within 15 days of the unauthorized transaction. All you need to do is provide the required documentation like screenshots and a detailed explanation of the issue. The more information you can provide, the faster they can investigate and resolve the problem.
According to GCash, they will respond within a day and resolve your concern faster than traditional financial institutions.
This sounds promising. I got traumatized after experiencing transactions using my debit card that didn’t go through. I tried to refund the purchases but the process was tiring with an increasing number of requirements that I gave up. At least with GCash I wouldn’t experience this. Everything I need to do is within one app.